Booking Terms and Conditions

Availability

Booking of all packages & accommodation is subject to availability at time of confirmation. Rate includes all associated taxes. Some hotels charge extra fees for parking, cots, rollaways etc.

Payment Schedule

Deposit: 25% of the full amount is due WITHIN 7 DAYS OF CONFIRMATION to secure the booking.

Final Balance: Invoice will be issued for the remaining balance 80 days prior to departure. PAYMENT IS DUE 70 DAYS PRIOR to departure. Failure to pay by 70 days may result in the auto-cancellation of accommodation by the accommodation provider or late payment fees.

Bookings within 70 days: Full payment is required within 7 days to secure the booking.

Variations: In some circumstances suppliers may have different payment policies. Additionally some Early Bird deals require full payment by or soon after the book-by date. Scout will clearly communicate any variances prior to confirmation.

Cancellation Policy

All deposits are non-refundable once received. For balance payments made within 70–45 days prior to the trip the deposit amount is non-refundable. No refund for total amount for cancellations 45 days or less prior to arrival and no-shows.

In unexpected, unfortunate circumstances (family death etc) Scout will work to negotiate with the supplier for a full or partial refund, however this is not guaranteed. We recommend taking travel insurance to make sure you are covered.

Cancelling due to weather, missed travel connections or lack of snow is not considered an unexpected circumstance. Unless the supplier has a snow guarantee or weather cancellation policy, Scout will not refund any part of the package due to these factors.

Variations: Some hotels may have stricter policies (such as no refund within 60 days). Scout will communicate any variations to the above cancellation policy prior to confirmation of booking.

Changes Policy

Once bookings are confirmed and deposit is paid, service fees will apply for every amendment to existing elements, late final payment and travel document re-issue in addition to fees charged by suppliers.

Surcharges

Scout does not charge any additional fees for the booking. Prices quoted are for cash (bank transfer) payments only. Credit card payments (Amex, Visa or Mastercard only) will be subject to a 1.8% surcharge.

Booking Currency

Scout will quote and charge in one currency of your choice from AUD, USD, CAD, JPY, EUR or GBP.

Currency Exchange Policy

If you book an international destination all remaining balances are subject to change based on currency fluctuations until the final payment has been processed. We will confirm at the time of invoice what the final amount is, based on the exchange rate at that time.

Travel Insurance

Once your booking is confirmed, we strongly recommend taking out travel insurance as it will often cover the cost of cancelled reservations.

For any questions regarding booking terms & conditions please email: inquiries@scoutski.com